Contact information
RainbowNest is committed to providing accessible, reliable, and professional customer support.
Please contact us if you need assistance with:
- Product information;
- Order status;
- Shipping and tracking;
- Address corrections;
- Returns and refunds;
- Damaged or incorrect products;
- Payment questions;
- Website issues;
- Business or legal inquiries;
- Privacy-related requests;
- General feedback.
Business Information
Business Name: RainbowNest
Year Established: 2026
Website: rainbownest.site
Business Address
RainbowNest
6941 Lakeside Dr
Oliver, British Columbia V0H 1T4
Canada
Please contact us before sending returns, documents, or packages to this address. Approved returns may need to be sent to a different processing or fulfillment location.
Customer Support Email
Email is the recommended contact method for order-related inquiries.
When contacting us, please include:
- Your full name;
- Your order number;
- The email address used at checkout;
- A clear description of your request;
- Relevant photographs or videos, when applicable.
Telephone
+1 (250) 498-9097
Telephone availability may vary depending on business hours, public holidays, and support volume. If your call is not answered, please contact us by email.
Customer Service Hours
Monday to Friday: 9:00 AM–6:00 PM Pacific Time
Saturday: 10:00 AM–4:00 PM Pacific Time
Sunday and Canadian public holidays: Closed
Response Time
We aim to respond to customer inquiries within 24 business hours.
During holidays, promotional events, or periods of unusually high demand, responses may take longer.
Sending multiple messages about the same matter may delay processing. Please reply within the same email thread whenever possible.
Order Support
For assistance with an existing order, include your order number in the subject line or message.
Example:
Subject: Order Support – Order #1234
For security and privacy reasons, we may ask you to verify information connected with the order before making changes or disclosing details.
Returns and Refunds
Do not send a return to our listed address without prior authorization.
To request a return, email support@rainbownest.site within 30 days of delivery. Our support team will review your request and provide the appropriate instructions.
Damaged or Incorrect Products
If your order arrives damaged, defective, incomplete, or incorrect, contact us within 30 days of delivery.
Please attach clear photographs of:
- The product;
- The packaging;
- The shipping label;
- The damaged or incorrect area.
Address Changes and Cancellations
Contact us immediately if you need to change or cancel an order.
We will attempt to assist, but changes cannot be guaranteed once an order has entered fulfillment or shipment.
Privacy Requests
To request access to, correction of, or deletion of personal information, contact:
Use the subject line:
Privacy Request
We may need to verify your identity before processing the request.
Legal and Business Inquiries
For legal notices, intellectual property matters, partnerships, or formal business correspondence, contact:
Email: support@rainbownest.site
Mailing Address:
RainbowNest
6941 Lakeside Dr
Oliver, British Columbia V0H 1T4
Canada
Our Commitment
We value every customer and aim to resolve concerns fairly, professionally, and efficiently.
Thank you for choosing RainbowNest — Bring Every Color to Life.