Shipping policy

Thank you for shopping at RainbowNest. We provide free worldwide standard shipping for eligible orders placed through rainbownest.site.

This Shipping Policy explains our order processing, delivery estimates, tracking procedures, address requirements, customs responsibilities, and the steps to take if a shipment is delayed, lost, or damaged.

1. Shipping Destinations

RainbowNest offers shipping to customers worldwide.

We may be unable to deliver to certain countries, territories, military addresses, post office boxes, remote locations, or restricted regions because of:

Carrier limitations;
Import restrictions;
International sanctions;
Local regulations;
Security concerns;
Temporary transportation disruptions.

Available destinations will generally be shown during checkout.

2. Free Worldwide Shipping

We offer free standard shipping worldwide on eligible purchases.

No minimum order value is required unless a specific promotion or checkout notice states otherwise.

Free shipping applies to standard delivery. Optional expedited services, special handling, customs duties, taxes, and other external charges may not be included.

3. Order Processing

Orders are typically reviewed and prepared before shipment.

Processing may include:

Payment authorization;
Fraud screening;
Address verification;
Product inspection;
Packaging;
Carrier handover.

Orders placed during weekends, public holidays, high-volume sale periods, or product launches may require additional processing time.

You will receive an email notification when your order has been confirmed and, where available, another notification after shipment.

4. Estimated Delivery Time

Our estimated delivery time is generally:

7–10 days

This estimate normally begins after an order has been processed and transferred to the shipping carrier.

Delivery may be faster or slower depending on:

Destination country;
Customs clearance;
Local carrier performance;
Remote-area delivery;
Weather;
Public holidays;
Transportation disruptions;
Address accuracy;
Unexpected events outside our control.

Delivery times are estimates and are not guaranteed arrival dates.

5. Multiple Packages

Orders containing multiple products may be shipped separately because products may be stored at different fulfillment locations.

As a result:

Packages may arrive on different dates;
Each package may have a separate tracking number;
Receiving one package does not necessarily mean the full order has been delivered.

There is no additional standard shipping charge when an order is divided into multiple shipments.

6. Order Tracking

When tracking is available, tracking details will be sent to the email address used during checkout.

Tracking information may take several days to update after shipment. Temporary messages such as “label created,” “shipment information received,” or “tracking unavailable” do not necessarily mean that the package has not been shipped.

International shipments may be transferred between multiple carriers, and tracking updates may pause during customs processing or carrier handover.

7. Shipping Addresses

Customers are responsible for providing a complete and accurate delivery address.

Before submitting an order, please verify:

Recipient name;
Street address;
Apartment or unit number;
City;
Province, state, or region;
Postal or ZIP code;
Country;
Telephone number.

RainbowNest is not responsible for delays, failed deliveries, or losses caused by incorrect or incomplete customer-provided information.

8. Address Changes

We will attempt to update the address if the order has not entered fulfillment. However, address changes cannot be guaranteed after processing or shipment has begun.

Once a package has been transferred to a carrier, we may be unable to redirect it.

9. Failed Delivery and Returned Packages

A shipment may be returned to sender because of:

An incorrect address;
A missing apartment number;
An unclaimed package;
Repeated unsuccessful delivery attempts;
Refusal by the recipient;
Unpaid customs charges;
Import restrictions;
Inability to contact the recipient.

If an order is returned, contact our support team. Depending on the circumstances, we may offer:

Reshipment;
A refund;
Store credit;
Another reasonable resolution.

Additional costs resulting from an inaccurate address, refusal, or failure to collect a shipment may be deducted where permitted by law.

10. Customs, Duties, and Taxes

International orders may be subject to import duties, taxes, customs fees, brokerage charges, or local handling fees imposed by the destination country.

These charges are determined by local authorities and may not be included in the product price.

Unless otherwise stated at checkout or required by applicable law, the customer is responsible for charges assessed by customs or local authorities.

RainbowNest does not control:

Customs fees;
Tax rates;
Clearance procedures;
Import restrictions;
Government processing times.

Contact your local customs authority for further information before purchasing.

11. Customs Delays

International packages may be inspected or held by customs.

Customs processing can extend delivery beyond the estimated 7–10-day period. RainbowNest cannot guarantee customs clearance times or influence government inspections.

Customers may be asked to provide identification, proof of purchase, tax information, or other documentation.

12. Delayed Orders

If your package has not arrived within the expected timeframe, please:

Review your tracking information;
Check with household members, neighbors, reception areas, or secure delivery locations;
Contact the local carrier;
Verify the delivery address;
Contact RainbowNest for assistance.

Please allow a reasonable period for temporary carrier or customs delays before requesting a formal investigation.

13. Lost Packages

If tracking has not updated for an extended period or the package appears lost, contact us at support@rainbownest.site.

Please include:

Your order number;
Recipient name;
Delivery address;
Tracking number;
Relevant carrier information.

We may open an investigation with the shipping carrier. Carrier investigations may require additional time.

If the package is confirmed lost, we may offer a replacement, refund, store credit, or another appropriate solution.

14. Packages Marked Delivered

If tracking shows “delivered” but you cannot locate the package:

Check around the delivery location;
Ask household members or neighbors;
Contact building management or reception;
Review delivery photographs if available;
Contact the carrier directly;
Allow up to 48 hours, as some carriers scan packages before final delivery.

If the package remains missing, contact us so we can review the situation.

RainbowNest will assist where reasonably possible, but responsibility may depend on carrier findings and delivery evidence.

15. Damaged Shipments

Inspect your package immediately upon arrival.

If a product is damaged during delivery, contact us within 30 days and provide:

Your order number;
Photographs of the damaged product;
Photographs of the external packaging;
Photographs of the shipping label;
A description of the damage.

Do not discard the product or packaging until the claim has been reviewed.

16. Shipping Restrictions

Certain products may be subject to local shipping or import restrictions.

The customer is responsible for confirming that purchased products are permitted in the destination country. If an order cannot be delivered because of local restrictions, the available resolution will depend on the circumstances and applicable law.